1. Shipping
Shipping costs are automatically calculated in our webshop based on your order and your location.
If your country does not appear in the list of destinations, you can send us an email at info@factandmatter.com and we will make you a personalized quote.

Delivery time
Generally, all orders are prepared and shipped the day after we receive the order. We undertake to ship each order within 2-3 working days of receiving it.
Orders placed over the weekend will be processed on the following Monday and all orders placed on public holidays will be processed on the next working day.

Domestic (The Netherlands)
Delivery time in The Netherlands is between 24h – 48h (working days).
Delivery time to Curacao, Bonaire, Aruba, St. Maarten, St. Eustatius and Saba* is between 3 to 12 working days. 
All the shipments to The Netherlands are realized by Post.nl.
* Please note that the customs duties and the local taxes are payable by the buyer. You can refer to your country’s local customs authority website for the latest update on rates.

Europe
The delivery time for a shipment within the European Union (EUR 1) is 2 to 7 working days using Post.nl.
The delivery time for a shipment within the Europe (EUR 2) is 2 to 9 working days using Post.nl.

International
The delivery time for a shipment outside the European Union is 3 to 25 working days using Post.nl, excluding customs processing.
Please note that we are not taking charge of the customs tariffs and other fees. You can refer to your country’s local customs authority website for the latest update on rates.

2. Returns and refunds
In case you are not satisfied with your product(s), please sent us an e-mail at info@factandmatter.com.
You can return the items at your own expenses within 14 days to:
Fact and Matter
Admiraal de Ruijterweg 286-1
1055 MS Amsterdam
When everything is returned in perfect condition we will refund the amount of your returned items.