This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.factandmatter.com.

1. Personal information we collect

When you visit the www.factandmatter.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “device information.”

We collect device information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. They have the following aims:
• Differentiate, anonymously, to new users and returning visitors.
• Obtain, anonymously, about the use of the website to analyze statistically in aggregate.
• Provide the functionality of “shopping cart” and identify unequivocally to manage their orders.
If you wish you can set your browser to be warned when receiving cookies and refuse the use of cookies on your hard drive. Fact and Matter is not responsible for the problems and errors in the operation of the website that may occur due to such configuration changes on cookies. Please see the instructions and manuals on your browser for more information or visit http://www.allaboutcookies.org.
“Log files” track actions occurring on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.
If you request a password reset, your IP address will be included in the reset email.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/ payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Set up your account for our store
– Comply with any legal obligations we have, such as calculating taxes
– Improve our store offerings
– Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

2. How do we use your personal information?
We use the order information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
– Communicate with you through f.e. a newsletter;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use information that we collect to help us to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

3. Sharing your personal information
We share your personal information with third parties to help us use your personal information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your personal information here: https://automattic.com/privacy/.
We also use Google Analytics to help us understand how our customers use the website–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

4. Do not track
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

5. Your rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by sending an e-mail to info@factandmatter.com

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above.

6. Data retention
When you place an order through our website, we will maintain your order information for our records unless and until you ask us to delete this information.
Fact and Matter is committed to fulfilling its obligation of secrecy of personal data and its duty to treat as confidential, and assumes, for this purpose, measures of technical, organizational and security measures to prevent alteration, loss, treatment or unauthorized access, in accordance with current regulations of data protection and other applicable legislation. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

8. Website content property
All images, pictures, illustrations, designs and any other element conforming this website is exclusive property of Fact and Matter. Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbidden without previous authorization of Fact and Matter.

9. Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@factandmatter.com.